ONE Canal Point has elevators throughout the property to allow guests with mobility issues to access upper-floor units. Ramps are also present to make it easy for guests with walkers or wheelchairs to navigate the property. We do encourage guests with accessibility needs to contact us prior to booking to ensure that we can meet any specific requirements.

Yes, at our entertainment cabana, guests can enjoy BBQs and tables for dining.

While we don’t offer babysitting services directly, our reservations team can assist in arranging childcare. Contact us before your stay for recommendations and assistance. Email: [email protected]

One Canal point is pleased to offer highchairs and pack’n plays free of charge upon request. We encourage guests to request these childcare amenities when making your booking by inquiring with our reservations team by email at: [email protected]. Kindly note that we have a limited inventory of these items available.

 

Yes, ONE Canal Point has multiple elevators around the property to reach the upper-level units.

Free high-speed Wi-Fi is included in your stay!

Your in-room directory will have the name and password for your unit’s Wi-Fi network. Please be aware that our units do not have in-room phones. We recommend travelling with a cell phone that has a good roaming plan.

Property-wide Wi-Fi is also available for guests enjoying the BBQ and pool area, Bali pool, and gym.

The property Wi-Fi can be accessed by scanning a QR code on a posted sign at the BBQ area.

Yes, contact the Front Office if you have any questions regarding accessing the safe in your unit.

Here at ONE Canal Point, we offer the following amenities:

• Bali-Style Pool
• BBQs
• Children’s Playground
• Entertainment Cabana
• Fitness Room
• Hot Tub
• Lap Pool
• Orchid Garden
• Shallow Pool
• Yoga Pad

To learn more, see our amenities page.

If you need to print documents like boarding passes, simply email [email protected] and ask they print them for you.

Our rooms are equipped with a range of amenities, including:

• Beach towels
• Fully equipped kitchens – pots, pans, cooking utensils, glassware, dishes, silverware
• High-speed Wi-Fi internet
• Paper towel (1 roll)
• Smart TVs
• Starter cleaning supplies (dish soap, dish cloth, and cleaning spray)
• Starter coffee
• Starter dishwasher soap
• Starter laundry soap
• Starter toiletries (shampoo, conditioner, soap, and lotion)
• Toilet roll (5 rolls per bathroom)
• Towels and linens

Extra coffee and toiletries can be purchased at our office from Monday to Friday, 9:00 am to 5:00 pm.

Available upon request, at no additional charge:

• Beach chairs
• Pack ‘n plays
• Highchairs

If any of these items are of interest, please let us know in advance, or come by the Front Office from Monday to Friday, 9:00 am to 5:00 pm. We are happy to deliver any requested items to your unit.

If you have a rental vehicle, you may park in the assigned parking spot for your unit. Condos have one assigned spot and Townhomes come with two. Please note that additional parking spaces are not available.

Yes, we have 3 pools and a hot tub area for guests to enjoy. We kindly request that you dispose of any empty bottles, soda cans, or other garbage in the provided waste baskets. Please help keep these areas clean and enjoyable for all. Quiet hours start at 10:00 pm, and we ask that guests please be mindful and courteous so that all guests may have an enjoyable stay.

ONE Canal Point uses an electronic door lock system provided by Homebase (www.homebase.ai). This lock system will allow you to easily unlock your unit’s door using your smartphone. You can also access property amenities such as our fitness center using your phone.

Prior to your arrival, you will receive an email with details on how to install the app on your Android or iOS device. The app will guide you through the creation of an account so that you may access your digital key.

If a traditional door fob key is preferred, please let us know in advance, and we would be happy to provide this alternative option.

Yes, all three pools have chairs, loungers, and umbrellas for guest enjoyment.

ONE Canal Point does not currently have on-site tennis or pickleball facilities, but nearby courts are available for guests’ enjoyment:

Cayman Pickleball Tennis Academy: 1960 West Bay Road | 5-minute drive.

Pickleball Cayman: 312 Smith Road | 8-minute drive.

Pool towels are provided for your convenience and can be found in your room for use throughout your stay.

Yes, we have a fitness center located beside the Bali-style pool.

Grand Cayman offers a plethora of attractions to visit. See our staff recommendations below.

• Seven Mile Beach: West Bay Road | 3-minute drive.
  A stunning stretch of coastline renowned for its crystal-clear waters and powdery white sands, making it a sought-after destination for beach lovers worldwide.
• Camana Bay: 10 Market Street | 5-min. drive. (345) 640-4000
  Waterfront retail & entertainment district with shops, restaurants, and scenic promenades.
• North Sound Golf: 557 Safehaven Drive | 5-min. drive. (345) 947-4653
  Grand Cayman’s only 18-hole golf course, a challenging course with ocean views and well-maintained greens suitable for all skill levels.
• The National Gallery: Esterly Tibbetts Hwy | 7-min. drive. (345) 945-8111
  Contemporary Museum highlighting local artwork, traditional crafts, and hosting lectures and special events.
• Kittiwake Shipwreck & Artificial Reef: 1320 West Bay Road | 8-minute drive.
  A submerged wreck off the coast of Grand Cayman, serving as a thriving marine habitat and popular diving site.
• Cemetery Reef: Seven Mile Beach| 10-minute drive.
  A popular snorkeling spot known for its vibrant coral formations and diverse marine life.
• Hell: Hell Road, West Bay | 10-min. drive.
  An area in West Bay known for its black limestone formations, which gave it its infamous name. Bring your passport, as one can get an official stamp once you’ve entered “Hell”.    
• Georgetown: 10-min. drive.
  The Capital City of the Cayman Islands. Find duty-free shopping and a range of cultural attractions and activities.
• The Cayman Islands National Museum: 3 Harbour Drive | 10-min. drive. (345) 949-8368
  National Museum dedicated to preserving and showcasing all aspects of Caymanian heritage.
• The Cayman Turtle Centre: 786 Northwest Point Road | 12-min. drive. (345) 949-3894
  A conservation and education center where you can swim with turtles in a lagoon teeming with colorful marine life.
• Blue Iguana Conservation: The Queen Elizabeth II Botanic Park | 40-min. drive. (345) 749-1132
  Tour the Blue Iguana Conservation facility located within the Queen Elizabeth II Royal Botanic Park and discover Grand Cayman’s native blue iguana.
• Mastic Trail: Southern Trailhead | 40-min. drive
  The Mastic Trail in Grand Cayman is a beautiful nature walk through an ancient forest, letting you discover the island’s natural wonders.
• Cayman Crystal Caves: 69 North Side Rd, Old Man Bay | 40-min. drive
  Nestled in Grand Cayman’s lush tropical landscape, the Crystal Caves offer a captivating underground adventure, revealing a stunning display of crystal formations and unique geological wonders.
• Rum Point: 46 Sand Point Rd, Rum Point | 50-min. drive or 10-min. by boat.
  A white sand beach ideal for snorkeling, beach lounging, and various water activities, along with amenities like volleyball courts, a souvenir shop, showers, and an outdoor bar with food service.
• Stingray City: 60-min. drive. Or 10-min. by boat. (345) 623-5965
  Enjoy picturesque roads of Grand Cayman to reach Rum Point, gateway to Stingray City. Numerous tour operators offer thrilling excursions, allowing close encounters with friendly stingrays, making it famous for unique, interactive marine experiences.
• Starfish Point: 60-min. drive. Or 10-min. by boat. (345) 623-5965       
  Just beyond famous Rum Point, discover the enchanting Starfish Point, a remarkable sandbar where vibrant orange Cushion Sea Stars reside in the shallows. Remember, please enjoy them from a distance, as touching these fascinating creatures can harm them.

Early check-ins are subject to approval by management and are only available if the condo is not reserved back-to-back. If an early check-in cannot be accommodated, we offer luggage storage at the Front Office. Please note that we can only hold luggage during office hours. Check-in is at 3 p.m.

Late checkouts are subject to approval by management and are only available if the condo is not reserved back-to-back. If a late checkout cannot be accommodated, we offer luggage storage at the Front Office. Please note that we can only hold luggage during office hours. Checkout is at 11 a.m.

If you are arriving on a weekend or after 5:00 pm, please let us know in advance so we can help coordinate your arrival. You can contact our Front Office by phone +1-345-917-8658 or email [email protected].

Yes, a credit card must be provided at the time of check-in.

Guests must be 18 or older to place a reservation. Guests under the age of 18 are only allowed to check in with a parent or official guardian.

Our check-in time is at 4 p.m., and check-out is at 11 a.m.

Check-in begins at 4:00 pm and ends when our office closes at 5:00 pm, Monday to Friday. Please stop by at our office upon arrival to complete your registration.

If you are departing before our office opens at 9:00 am, please ensure all windows and doors are shut. You may leave the door fob on the kitchen counter or dining room table. Please note there is a $50 charge for any unreturned fobs.

At ONE Canal Point, your safety is our top concern. To ensure your well-being, fire alarms have been installed in all rooms. It is important to note that ‘tampering with these alarms or smoke detectors is not permitted.’ These alarms are positioned to enhance safety and should only be triggered in the event of a fire. If a fire alarm is activated, we kindly ask you to calmly proceed to the Dog Park, making sure that everyone in your group is accounted for. The manager will be there to assist you and provide further guidance. During emergency situations, we kindly request that you avoid using the elevator. We appreciate your cooperation in helping us maintain a secure environment for all our guests.

Emergency contact information:

• Emergency Contact – Lisa Roodbol
  Email: [email protected]
  Phone / Text / WhatsApp: +1-345-917-8658
• 911 (Emergency ONLY)

Our Front Office hours are Monday to Friday: 9 a.m. – 5 p.m. and closed on weekends and Cayman statutory holidays.

To get in touch with our Front Office, you can call +1-345-917-8658 or email [email protected].

Grand Cayman offers a public mini-bus transport system that connects all districts. Buses are easily identifiable by a number in a colored circle. You can flag down a bus at any point, and there are bus stops along major routes. Fares range from CI$2 to CI$2.50 for short trips, CI$3.50 to East End, and CI$8 to Cayman Kai. If you’re heading to the end of the line, confirm with the driver about return buses, especially for late afternoon travel.

The choice to rent a car depends on your plans. Grand Cayman has a public bus system and taxis. Renting a car offers convenience and flexibility for exploring at your own pace. Consider your itinerary and preferences when deciding on transportation.

Consider purchasing travel insurance before your trip. It can provide peace of mind in case of unforeseen events or travel disruptions.

It’s customary to leave a 10-15% tip for services in restaurants, taxis, and hotels, though many businesses will add an automatic gratuity to your bill.

All visitors over the age of 18 may bring with them:

Up to 1 liter of spirits (liquor); OR 4 liters of wine; OR 1 case of beer (not exceeding 8 liters). In addition to the alcohol, you may also bring tobacco as follows: Up to 200 cigarettes OR 250 grams of tobacco.

Electricity is the same as the United States and Canada (110 volts, 60 Hz). There is no need for adaptors.

While citizens of the United States, Canada, Great Britain, and most EU countries do not require a travel visa, passport holders from many Asian, African, and Middle East countries will need a travel visa to pass through Customs. It is best to check the Cayman Islands’ government website about visa requirements.

Yes, water on Grand Cayman is safe to cook with and drink.  The Cayman Water Authority regulates 2 water purification companies that supply fresh drinking water across the island through underground pipes to each property and room. Visit waterauthority.ky for more information.

Guests can get to the resort by car rental or taxi. Large taxi vans accommodating groups of 6 to 8 passengers are conveniently stationed outside the airport terminal, prepared to transport you to the resort. Fares are fixed based on the number of passengers and luggage. Keep in mind that Grand Cayman hotels and condos do not provide their own transportation. Alternatively, rental car agencies are situated at the airport, directly across the street from the terminal. ONE Canal Point is approximately a 20-minute drive from the airport.

Our address is:

ONE Canal Point
52 Canal Point Drive
West Bay, Grand Cayman, Cayman Islands

The Cayman Islands have their own currency. The US Dollar is also accepted virtually everywhere on the island and most businesses and tour operators accept all major credit cards. The exchange rate is fixed at US$1.00 = CI$0.80 or CI$1.00 = US$1.25 (note: change is always given in CI$).

Grand Cayman does not currently have Uber or Lyft. However, Cayman’s equivalent is Island Go and can be downloaded here: https://www.islandgo.app/

In the Cayman Islands, driving is on the LEFT side, a notable difference from the US. Well-maintained roads and clear maps and signage make navigating the island straightforward.

There are multiple modern and well-equipped medical offices, clinics, and hospitals conveniently located in the area, providing easy access to excellent medical care within minutes. Please note that the Cayman Hospital on Hospital Road is the only facility for emergency care. For immediate emergencies, please dial 911.

Total Health (Clinic & Pharmacy) 802 West Bay Road. | 2-min. drive | Clinic: (345) 333-2222 \ Pharmacy: (345) 333-4444

Health City Cayman Islands (Medical Office) 9 Forum Lane. | 4-min. drive. | (345) 640-4040

Cayman Hospital  (Hospital) 95 Hospital Road. | 11-min. drive. | (345) 949-8600

Doctor’s Hospital (Clinic) 16 Middle Road. | 12-min. drive. | (345) 949-6066

Daily housekeeping is not included in the rental fees at ONE Canal Point. However, all our units are equipped with washer-dryers and come stocked with basic cleaning supplies for your convenience. Units undergo professional cleaning prior to arrival and upon departure. For reservations of 7 nights or more, one complimentary housekeeping service is available upon request. Additional housekeeping services can be arranged for a fee. To schedule any housekeeping during your stay, please inform us at least 7 days prior to arrival or contact the Front Office during office hours (Monday to Friday, 9:00 am to 5:00 pm).

Our housekeeping team ensures a comfortable experience by providing the following services:

Light Clean:  

Make the beds (not change of linen).

Refresh Bathrooms.

Take out garbage and replace liners.

Sweep and mop house.

Full Clean:

Change Bed Linen.

Clean Bedroom, Bathroom and Kitchen.

Take garbage out and replace bin liners.

Sweep and mop house.

*Please contact us if you are interested in pricing.

Housekeeping hours are 9:00 a.m. to 5:00 p.m. Monday to Friday.

If you would like to schedule any housekeeping, please let us know at least 7 days prior to arrival, or contact the Front Office during office hours (Monday to Friday, 9:00 am to 5:00 pm).

Housekeeping is not available on weekends or Cayman statutory holidays.

Yes, dishwashing is included in our housekeeping services.

Please note that housekeeping does not do personal laundry.

If you misplace or find any items during your stay, please contact our Front Office. We will do our best to assist in locating or returning lost items to their rightful owners. Please check with the Front Office for any missing or misplaced items. ONE Canal Point cannot assume responsibility for any missing items left behind.

You’ll find a variety of modern and well-stocked grocery and liquor stores conveniently situated in the area, ensuring easy access to essentials within minutes. While these may not all be within walking distance, they are readily accessible by car or taxi. Please note that most grocery stores and liquor outlets in Grand Cayman remain closed on Sundays, Christmas, and Easter (hours may vary on other holidays). However, Shopright and Blackbeard’s Cayman Falls liquor store are available for your convenience on Sundays, with their operating hours below.

Grocery Stores:

• Fosters Camana Bay | 4-minute drive. | (345) 945-3663
• Shopright  – The Grove | 4-minute drive. | (345) 946-0000
• Kirk Market | 8-minute drive. | (345) 949-7022

Liquor Stores:

• The Tasting Room & Wine Cellar | 3-minute drive. | (345) 322-4925
• Blackbeard’s Camana Bay | 4-minute drive. | (345) 945-5341
• Jacques Scott Wines & Spirit | 7-minute drive. | (345) 946-8259

To make changes to your reservation, contact our reservations team by emailing [email protected] or calling 1-800-722-5359.

Changes and cancellations to reservations are subject to fees.

ONE Canal Point requires a 3-night minimum stay, except for holiday bookings, which have a 7-night minimum.

For more information on our policies see here.

Reservations may be cancelled without penalty up to 30 days prior to arrival.
100% of the reservation is forfeit for cancellations received within 30 days of arrival.
No refunds or credits will be issued for late arrivals, no-shows, or early departures.

If a hurricane warning is issued for the Cayman Islands by the National Hurricane Center within seven days of your scheduled arrival date, you may call or email ONE Canal Point to reschedule or cancel your reservation and receive a full refund.

If a hurricane warning is issued during your stay and you are forced to depart early, a refund will be issued for any unused nights.
Please note that our hurricane policy is only applicable on reservations booked directly with ONE Canal Point.

*Hurricane policy is only applicable on reservations booked directly with ONE Canal Point.

*A hurricane is characterized as a well-defined system of showers and thunderstorms with a distinct circulation center and maximum winds of 74 mph (64 knots) or greater.

We have a “no pet” policy at ONE Canal Point. Thank you for your cooperation.

We encourage guests with specific accessibility needs to inquire with the reservations department during the room booking process. This proactive approach enables us to cater to individual needs and ensures a comfortable experience for all.  Please contact the reservations department by email at: [email protected].

Smoking is not permitted inside the units or on patios or balconies.
Please be mindful of those around you while smoking and discard cigarette butts responsibly.

While a security deposit will not be collected, all guests are required to present a valid credit card upon check-in to cover any loss or damage of property that may occur in their room during their stay.

Yes, we charge a 10% resort fee. This includes free Wi-Fi, free parking, as well as use of swimming pools, hot tub, sun loungers, fitness center, BBQs, entertainment cabana, playground, beach chairs and more.

Rates are also subject to a 13% government tax and are in $USD.

Reservations may be cancelled without penalty up to 30 days prior to arrival.
100% of the reservation is forfeit for cancellations received within 30 days of arrival.
No refunds or credits will be issued for late arrivals, no-shows, or early departures.

For more information on our policies see here.

As a guest of ONE Canal Point, you are permitted to have visitors between the hours of 8 a.m. and 10 p.m. Visitors may not stay overnight. If you would like to host visitors during your stay with us, please ensure that they stop by our Front Office upon arrival. Unregistered visitors are not permitted to use any facilities, including but not limited to the pools, hot tub, fitness center, and recreational areas.

General Deposit Policy:

A 3-night deposit is required to confirm a reservation.
The remaining balance as well as taxes and fees will be charged 30 days prior to arrival.
Full payment is required for reservations made within 30 days of arrival.

Holiday Deposit Policy (December 20 – January 2):

Holiday bookings require a 7-night minimum stay.
A 50% deposit is required to confirm a holiday booking.
The remaining balance, taxes, and fees will be charged 60 days before arrival.
Full payment is required for reservations made within 60 days of arrival.
Reservations may be cancelled without penalty up to 60 days prior to arrival.
100% of the reservation total is forfeit for cancellations received within 60 days of arrival.

For more information on our policies see here.

If a guest discovers any damages or malfunctions in their room, they must immediately report it to the Front Office. Failure to report damages may result in the guest being held responsible for repairs or replacements. We reserve the right to assess and determine the extent of damages. The guest will be informed of the associated costs for repairs or replacements, and the charges will be applied to the guest’s credit card on file.

Upon check-in and check-out, our staff conducts a thorough inspection of each room. Any pre-existing damages will be noted, and guests are encouraged to report any discrepancies to the Front Office within 60 minutes of entering the room.

Guests are responsible for any damages that occur during their stay.
ONE Canal Point is not responsible for any losses that occur during a stay.
There is a charge of US$50 per key token not returned upon departure.

We recommend downloading the ‘What’s on Cayman” app for special events at local restaurants and happy hour. These are our personal favorites:

Casa 43 Mexican Kitchen & Tequila Bar – 2-minute drive.

Steak Social – 3-minute drive.

Lloyds Smokehouse and BBQ Grill – 3-minute drive.

Ragazzi – 3-minute drive.

Paradise – 3-minute drive.

Peppers – 4-minute drive

Agua – 5-minute drive.

Mizu – 5-minute drive.

Morgans – 7-minute drive.

Bacaro – 7-minute drive.

Lobster Pot – 8-minute drive.

Bayside – 9-minute drive.

The Brasserie – 10-minute drive.

 

Cafes and Breakfast:

Icoa – 5-minute drive.

Cimboco – 5-minute drive.

Jessie’s Juice Bar – 5-minute drive.

 

Beach Food and Drinks:

Tillies – 3-minute drive.

Coccoloba Bar – 6-minute drive.

 

Take Out Order:

Let’s Eat Cayman App

Bento App

If you experience any in-room maintenance issues during office hours, please promptly contact the Front Office for assistance.

If outside of office hours, please contact Lisa Roodbol:

Email: [email protected]

Phone / Text / WhatsApp: +1-345-917-8658