What if my room is damaged?

If a guest discovers any damages or malfunctions in their room, they must immediately report it to the Front Office. Failure to report damages may result in the guest being held responsible for repairs or replacements. We reserve the right to assess and determine the extent of damages. The guest will be informed of the associated costs for repairs or replacements, and the charges will be applied to the guest’s credit card on file.

Upon check-in and check-out, our staff conducts a thorough inspection of each room. Any pre-existing damages will be noted, and guests are encouraged to report any discrepancies to the Front Office within 60 minutes of entering the room.

Guests are responsible for any damages that occur during their stay.
ONE Canal Point is not responsible for any losses that occur during a stay.
There is a charge of US$50 per key token not returned upon departure.

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