If a guest discovers any damages or malfunctions in their room, they must immediately report it to the Front Office. Failure to report damages may result in the guest being held responsible for repairs or replacements. We reserve the right to assess and determine the extent of damages. The guest will be informed of the associated costs for repairs or replacements, and the charges will be applied to the guest’s credit card on file.

Upon check-in and check-out, our staff conducts a thorough inspection of each room. Any pre-existing damages will be noted, and guests are encouraged to report any discrepancies to the Front Office within 60 minutes of entering the room.

Guests are responsible for any damages that occur during their stay.
ONE Canal Point is not responsible for any losses that occur during a stay.
There is a charge of US$50 per key token not returned upon departure.

As a guest of ONE Canal Point, you are permitted to have visitors between the hours of 8 a.m. and 10 p.m. Visitors may not stay overnight. If you would like to host visitors during your stay with us, please ensure that they stop by our Front Office upon arrival. Unregistered visitors are not permitted to use any facilities, including but not limited to the pools, hot tub, fitness center, and recreational areas.

Yes, we charge a 10% resort fee. This includes free Wi-Fi, free parking, as well as use of swimming pools, hot tub, sun loungers, fitness center, BBQs, entertainment cabana, playground, beach chairs and more.

Rates are also subject to a 13% government tax and are in $USD.

While a security deposit will not be collected, all guests are required to present a valid credit card upon check-in to cover any loss or damage of property that may occur in their room during their stay.

Smoking is not permitted inside the units or on patios or balconies.
Please be mindful of those around you while smoking and discard cigarette butts responsibly.

We encourage guests with specific accessibility needs to inquire with the reservations department during the room booking process. This proactive approach enables us to cater to individual needs and ensures a comfortable experience for all.  Please contact the reservations department by email at: [email protected].

We have a “no pet” policy at ONE Canal Point. Thank you for your cooperation.

If a hurricane warning is issued for the Cayman Islands by the National Hurricane Center within seven days of your scheduled arrival date, you may call or email ONE Canal Point to reschedule or cancel your reservation and receive a full refund.

If a hurricane warning is issued during your stay and you are forced to depart early, a refund will be issued for any unused nights.
Please note that our hurricane policy is only applicable on reservations booked directly with ONE Canal Point.

*Hurricane policy is only applicable on reservations booked directly with ONE Canal Point.

*A hurricane is characterized as a well-defined system of showers and thunderstorms with a distinct circulation center and maximum winds of 74 mph (64 knots) or greater.

Reservations may be cancelled without penalty up to 30 days prior to arrival.
100% of the reservation is forfeit for cancellations received within 30 days of arrival.
No refunds or credits will be issued for late arrivals, no-shows, or early departures.

ONE Canal Point requires a 3-night minimum stay, except for holiday bookings, which have a 7-night minimum.

For more information on our policies see here.